Our Policies

 

Muy importante (in other words, you really should read this!)

 

Scheduling: All appointments are scheduled thru our online scheduling program. A non-refundable deposit  or *Gift Certificate code is required to hold an appointment. If an appointment needs to be rescheduled, the deposit will be applied to the new appointment as long as the 24 hour cancellation policy is adhered to.  

*Gift Certificates purchased before we began using Acuity may not have scheduling codes on them.If your gift certificate does not have a code, please call or email the office and we'll provide one to you :)

The first time you schedule online you'll be required to fill out a client intake form. The forms are specific to the type of treatment you'll be receiving (Craniosacral therapy, EFT, Reiki, massage), so if you schedule more than one type of treatment, you'll need to fill out a form for each type. As long as you create an account with a sign on and password, you won't need to fill out the intake form again. If you do not create an account, you will be asked to fill it out each time you schedule online.

First visit: Please arrive 15 minutes early so we have time to go over your intake form, ask some questions, and give us a chance to get acquainted.

Arrival time after first visit: It’s always a good idea to get here a few (5 to 10) minutes early. That gives us time to talk about how you’re feeling, discuss what you need from the treatment, and use the restroom if needed.

Late arrivals: It's no fun being late and we respect everyone’s time including our own. If you're running late for your appointment, the time may be shortened so that we don't make the client after you run late. The amount due however, will remain the same. 

Cancellations: Unfortunately this is one of those areas where we’ve had to get tough.

A MINIMUM of 24 hours notice is required when cancelling and rescheduling appointments.This gives us the opportunity to re-book that appointment and help somebody else. Cancellations with less than 24 hours notice denies us that opportunity and will result in forfeiture of the deposit/Gift Certificate. Failure to contact us and not showing up for your appointment will result in forfeiture of deposit (or Gift Certificate) and the balance of the full price for the treatment being charged to your credit card.

If you are unable to give 24 hours notice you are welcome to send someone in to take your place to avoid a missed appointment charge. Several of our clients will send in their spouses when they can't make it themselves.

When it comes to colds, the flu, stomach bugs and other contagious conditions, all are acceptable and advisable reasons to stay home. We’ll reconsider the charges under those circumstances as long as you call and let us know not to expect you.

So what does 24 hours notice mean? Well, if your treatment’s scheduled for 10 a.m. we need to hear from you no later than 10 a.m. the day before; if it's scheduled at 5 p.m., no later than 5 p.m. the day before, and so on.

Gratuities: This is one of those areas where there are a lot of differing opinions and feelings. We've gone thru different phases where we've accepted gratuities and where we haven't, as a way to try and make our clients feel the most comfortable. What we found is it’s a mixed bag. Some of our clients like not having to worry about leaving a tip while others feel good leaving one and get offended when we ask them not to. So, here's what we ask. If it makes you feel good, and you truly want to leave a gratuity, then please do and know that we truly appreciate it; if you like not having to leave a tip, then don’t, and know that we’re totally cool with it.

When it comes to our EFT/Tapping sessions, gratuities are not accepted.

Bounced checks: If your check goes boing, boing like that tennis ball your dog chases after, you'll be charged for it. Yep, a $35 fee for each bounce.

Alcohol:  It is so not cool to come in for a treatment after you've been drinking. Not only that, it's dangerous to you, us and anyone on the road after you leave. We care about you and your well being and won't treat anyone we suspect of drinking before their treatment. If we don't notice prior to, but smell alcohol on your person after starting, the treatment will be stopped and you will be asked to leave. So please, just don't do it.

Gift Certificates: Gift Certificates can be purchased by clicking on the Book Appt link and scrolling down to the Gift Certificates section. Just a note, gift certificates are not refundable and not redeemable for cash. Also, if you're one of those people who likes to hold on to gift certificates for a few years before redeeming them, there may be a difference between the purchase price and current pricing we'll ask you to cover. *This refers to gift certificates purchased for specific treatments.

Packages offer a significant discount off regular pricing and must be used prior to the expiration date, usually one year. If for some reason you don't use all the package services by the expiration date (really, one year? You need to treat yourself better ;), the difference between the discounted price paid and the current per appointment pricing will be required to schedule.

Donated Gift Certificates (one’s we’ve donated to charity) have expiration dates on them, often expiring one year from the date we donated them. Once they’ve expired,they lose all value, so don’t miss out, use em if ya got em, while you can :)

Children: We love kids and enjoy working with them. Please be aware that when working with children we require parents to sign an authorization form and be in the room with them during treatments. It gives them a sense of security and helps them relax.

And speaking of children, it's not appropriate to bring the little ones to your own treatments. We're not equipped to accommodate them and more importantly, that's your time to relax.

Thanks so much for taking the time to read these policies. We look forward to seeing you soon.